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Technical Support & Customer Success Specialist

Lokalita

Prague | Remote

ÚVAZEK

Full-time

FORMA SPOLUPRÁCE

Contractor

NABÍZENÁ ODMĚNA

40.000 – 55.000 CZK / month

POŽADOVANÁ ZKUŠENOST

Medior

POŽADOVANÉ JAZYKY

Czech & English

Who we are looking for

  • We are looking for a new member of our Customer Success team to help us handle the support of our apps, which includes advanced customer support and basic technical support, based on your experience (99% via chat or email).
  • Your main responsibilities will include integrating our apps into the themes of customer stores, investigating possible issues and incompatibilities, and cooperating with our product and development teams.
  • We expect you to enjoy communicating with customers, always be willing to go the extra mile to make them happy, and maintain the quality of support that we have been striving for since day one as we believe that great support is a crucial part of a successful product.
  • We are a team that is available 24/7, so it would be great if you could be online between 9 am to 5 pm CET on weekdays. Currently, we’re a team of four located in Europe and Asia.

Requirements

  • Great communication skills and fluency in both Czech and English are required. Although most of our customers are based in English-speaking countries, we also support local customers due to some of our apps dedicated to the local market.
  • Basic knowledge of HTML, CSS, and JavaScript (the development team will have your back).
  • A customer-centric mindset is a must.
  • Positive and creative thinking. You will be a key part of our product development team. Your ideas and out-of-the-box solutions can be backlogged and implemented in the product as we are building truly customer-centric apps.

Why join us

  • Our apps and online stores have a real impact on clients' businesses—often seen immediately. There is no doubt we truly help and create additional value for our clients.
  • We are no startup, "business as usual" company, or even corporate. We are a dynamic company that combines the best from each world. A company where people enjoy working.
  • We don't have any external investors (neither are we looking for any). Everything we do is bootstrapped. We do things our way—things that just make sense to us and our clients. Common sense and customer-centricity are our key values. Besides that, we are also helping others in need and respect our planet. That's why this year we aim to become a carbon-neutral company.
  • We operate as a truly remote-first and async-first company. Anyone can freely choose a place and time of their work. Because we care about the outputs and results.

Mám zájem

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